Responses (2)

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Caitlyn_Ring

Hi @WF3. The Peephole Cam should be emitting a sound and light pattern when the button is pressed. Does it report as online in the Ring App when you check? Additionally, what steps did you follow to perform a reset? I'd like to clarify and make sure it was fully reset as a reset is a critical troubleshooting step to perform when encountering concerns like this.

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01-09-2020 23:02:57

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Suzey

I have thd same problem, no lights on the bell , no live view and buttons not working or sounding when pressed, it is showing as connected and full battery, only installed it today, and really don't know what to do know

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23-11-2020 18:43:46

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Sdbascomb37

Same. Bought mine last month it was just installed today , and on the live view I get a black screen and the doorbell won’t ring on the peephole camera

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25-11-2020 01:17:10

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sp333

I installed it yesterday and it did captured couple of motion video and it stopped and any motion or live video is black ! It will recognize motion and take video but taking black video same with Live ! Sad truth is just installed yesterday and ran into issue in few hours. Technical support is joke

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05-01-2021 15:16:11

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user43467
Did anyone get this to work? I have the same problem and I just installed it yesterday.
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26-04-2023 00:35:20
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