Ring Video Doorbell
Ring Notifications NOT getting to mobile device IOS
Hello, I have two cameras and a doorbell and approx 3 weeks ago, I enabled a 'motion settings schedule' on the doorbell and since then, ALL notifications to my mobile device have stopped. I have since removed the schedule, deleted the app several times and reinstalled, spoke with Ring Support and whatever changes I make seem to to reactivate the notifications for a short time, but then again the next day ALL notifications stop. I have reviewed ALL settings in the app, on my phone and everything is as it should be so far as I can tell and I have had the doorbell without any issues for a couple of years, but since I enabled motion scheduled even for a brief time, it has messed everything up? This is hugely frustrating as I am not being notified when someone rings the bell or is detected by the cameras Finally, the notifications are going to the app as they are all registered and I can see them if I go into the app dashboard, but I am not actually being alerted of that to my phone! My wife has the app also and she is getting all alerts ...it is so random that it starts to work and then stops?? Please help! Thanks
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17-07-2023 08:38:24
Responses (5)
- T
Hi @user51434. Try opening your iPhone settings and selecting the Ring app. Toggle off the Allow Notifications and then turn off your phone. After a few minutes, turn your phone back on and toggle the Allow Notifications ON. Also, do you have [Modes for Cameras](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-of-Your-Ring-Devices-with-Modes) enabled? This Help Center article [here](https://support.ring.com/hc/en-us/articles/210266406-How-to-Troubleshoot-Ring-Notification-Issues-for-iOS-Devices) also some troubleshooting steps for you to try. Let me know how this goes.
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18-07-2023 06:51:18
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UI have the same problem and I feel very frustrated reading your reply. The original post explains in detail what he did and your first reply is suggesting exactly the same steps he just explained that he did. Don’t you have better replies to give or at least admit that your products might not work as intended and then pass these frustrated comments to your teams to fix the issues? wish I could come here and find a solution. Not money well spent if this does not work as intended.
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05-08-2024 11:53:12
THi @user_e12282. The troubleshooting steps I listed in my response were not steps that they said they attempted. This is why these steps were shared. If you are having this issue, I suggest following Caitlyns suggestion to contact our support team so they can have a closer look at this.
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06-08-2024 02:49:41
- U
Hello, I did as you suggested and still didn’t work! The issue is, it is very random! Some days I get alerts and some days I don’t and there is no logical reason why this would be the case. Today for example, I am getting nothing from either cameras or doorbell! As per usual, all notifications are registered in the app, but I am just not getting notified on my phone consistently ..it is very frustrating!
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23-07-2023 12:25:24
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- C
Hi @user51434. The only other thing that could be suppressing notifications is if you have Do Not Disturb mode toggled on. This is a setting on your iPhone and it would prevent notifications from coming through when it's turned on. If that setting is not on, and the troubleshooting steps shared by Tom do not work, you'll need to reach out to our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for additional assistance.
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25-07-2023 09:55:22
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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03-04-2024 09:01:29
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user51434
I think it might be possible that it has cached the original motion schedule even though I have deleted it and by deleting the app it removes it for a short time, but then kicks in again after a certain amount of time?
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17-07-2023 09:23:54
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