Ring Video Doorbell

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Ring not turning on

My ring 2 not turning on, we bought new battery and still not working

897

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18-02-2020 04:32:53

Responses (1)

  • C

    Hi @Aly2020, if your Doorbell is not powering on, you will need to make sure the battery has been charged for the full 8 hours. Even a brand new battery requires charging in order for the Doorbell to power on. Also, please note that if it is [too cold for the Doorbell](https://support.ring.com/hc/en-us/articles/115005939463-Cold-Weather-and-Battery-Powered-Ring-Devices), it will be unable to turn on. If the cold weather or the charging time does not apply to you, please reach out to our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch).

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    19-02-2020 05:32:44

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