Ring Video Doorbell
Ring Elite stopped getting power
I've had a Ring Elite for 3.5 years. I power it using PoE. I realized today that it stopped working about 5 days ago-- no power. I checked the power kit and it's working fine-- it's able to power another PoE device (office phone) that I had sitting around. So I pulled out the doorbell from the junction box the and wired it to the power kit using the same wire I checked the phone with. The green power out LED doesn't light up. I tried resetting the doorbell by holding in the main doorbell button and by holding and pressing the black rubber setup button while it was plugged in. Nothing wakes this thing up, and I'm dismayed that the power out green LED won't light (as it did when I tested with the phone). I checked the video history and it doesn't look like it was vandalized and there is no physical damage. It's protected from weather also. Is there any way to wake this thing up or reset it another way? Is there something I should test that I'm not? Or is this thing dead and time to find another doorbell?
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02-08-2020 03:46:04
Responses (5)
- B
Hi, i’m experiencing the same problem described and have done the same troubleshooting. Any further help you could provide? Thanks.
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28-10-2021 04:48:09
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- U
I’m having this same problem. I replaced the PoE because I thought it was the problem but still no green light on the power out from the new PoE when I connect the doorbell elite. Has anyone found a resolution for this problem. My Ring doorbell elite is only 2.5 years old and I have 2 of them and they will be very costly to replace
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12-07-2022 08:14:04
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- C
Hi neighbors! If your Ring Elite is no longer responsive or doesn't appear to be receiving any power, try the following troubleshooting steps. - Perform a power cycle by disconnecting the Doorbell Elite from power for at least 1 minute before reconnecting it to power. - If the above doesn't work, reset your Doorbell Elite by holding down the setup button for at least 20 seconds. After the reset is done, set the Doorbell back up in the Ring app using the steps under Set Up a Device. If the Elite is still unresponsive or doesn't appear to be receiving any power, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can further assist. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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13-07-2022 06:34:56
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- S
I’ve had a similar problem as everyone here. Has anyone had a positive response from Ring customer Service? Quite frustrating… My Ring Elite doorbell showed as ‘offline’ on my phone app two days into my vacation overseas. I figured my internet went out. When I returned home I found the internet was fine but the doorbell itself was unresponsive. No light, non working doorbell button. My silver Ring Elite Power kit box had a blinking green light on the ‘power out’ Ethernet output. Tried the power recycle; Unplugging the doorbell, pressing black rubber button. Nothing. Just a dead doorbell. Does this mean another doorbell purchase..? It’s very frustrating because I’ve done so much just to get this doorbell to work properly. Originally bought a Ring 3 but my wifi out to my front gate was weak so I ran hardwire Ethernet out to the location and purchased the expensive Ring Elite.
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12-08-2023 08:13:50
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Sixx
Did you ever get a resolution to this? Mine is not getting power or resetting either.
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28-04-2021 06:41:45
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