Ring Video Doorbell
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Ring doorbell (wired) disconnected and cant reconnect
hardwired-video-doorbell
cs-support
My doorbell has disconnected itself and displays no light ring. Ive gone into the app to reconnect the device and after pressing the button under the "hood", the ring lights up solid white. It isnt pulsing or spinning, just solid white. I have the ring pro service. Any ideas? Do i need to replace the unit?
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12-10-2022 23:34:32
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Caitlyn_Ring
Hi @Zippa713. You can try fully resetting your Video Doorbell and then attempt to take it through a new setup in the Ring app. First, make sure to [download](https://support.ring.com/hc/en-us/articles/115001834066-Download-and-Share-Your-Ring-Videos) any videos that you want to keep. To reset your Doorbell, hold down the setup button underneath the faceplate for at least 20 seconds. After this reset is done, follow the steps under Set Up a Device to attempt to reconnect your Doorbell to wifi and the Ring app. If the new setup is unsuccessful, try the troubleshooting steps in [this](https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly) Help Center article. Should the Doorbell still not complete its setup or it is unresponsive, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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13-10-2022 19:46:35
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