Ring Doorbell video using Spectrum WIFI

My first generation ring Doorbell worked ok using a AT&T DSL system. It worked but was slow at 3mbs. I just upgraded to Spectrum 200mbs Service and my Doorbell will not show live video or motion alert videos. I do get the motion and Doorbell sound alerts. The camera works because I see the snap shot picture on the dashboard section. Just no video. Is it possible the Spectrum modem/router is blocking the video? Spectrum router: 802.11ac Wave 2 Router Model Number RAC2V1K. 2G WIFI with WPA2 encryption. I just need help figuring out what ring needs to show live and recorded video and audio. AT&T worked and Spectrum doesn’t. You can see in the attached picture the WIFI name is in red. Thanx Joe