Ring doorbell pro goes offline when the doorbell button is pressed

We have an older ring video doorbell pro (1st or second generation?) It has worked great all these years. It has a signal of RSSI- 59. We get motion alerts and it records when someone enters the porch, but if they physically ring the doorbell it disconnects from the internet every time. We then go out to the breaker box and shut off power for 30 seconds and it comes back online and works until someone rings the doorbell again!! What do you suspect the problem is and is it fixable?