Ring Video Doorbell
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Ring Doorbell Pro 2 motion zone issues
In both the iPhone and Android app when trying to adjust the size of the motion zones (from a default square shape) the range to change the shape is extremely limited in the new Pro 2 doorbell. Anyone else notice same? I've tested both using the latest iOS and Android app and both behave the same. However, with my previous Doorbell Pro (original) the motion zones can be edited and the shape adjusted much more freely.Seems like another software bug where Ring didn't test their product properly before shipping it to customers.
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15-04-2021 00:59:46
Responses (4)
- S
Unfortunately, it seems you didn't read my post. I did read the link you provided and it only contains obvious information I'm already aware of. Keep in mind I've been using several different Ring Doorbell models over the years. There is a bug for the Pro 2 where it DOES NOT allow you to draw motion zones into any shape. The ability to change the shape is drastically limited as compared to the original Pro doorbell. Please try with a Pro 2 and you'll see what I'm talking about. iOS or Android, same issue.
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20-04-2021 02:50:16
CHi @Scott_H, happy to chime in here. Would you be able to provide a screenshot or a screen recording to show an example of what you're seeing with the Motion Zones? I'd be happy to take a look and see if I can better understand what's going on with your Motion Zones. :)
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20-04-2021 20:44:00
- RW
I have the same experience. I own a Ring Pro, which I can verify that adjusting the motion zones is pretty smooth.Also own a Ring Pro 2, and can verify that adjusting the motion zones is pretty much **IMPOSSIBLE**. IMHO, there is no good reason why adjusting the motion zones is easy on Ring Pro but impossible on the Ring Pro 2. It's a software/firmware issue for sure, and Ring should just own up to it, and fix it.Tech support was nice about handling my inquiry, but in the end were no help. It is not their fault.**Bottom line, I regret purchasing the Ring Pro 2.** :disappointed:
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15-07-2021 13:46:32
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- S
Thanks for update and quick reply. I'll be sure to keep an eye on this thread. Looking for the same issue. Bumped into your thread. Thanks for creating it.[MyAARPMedicare](https://www.myaarpmedicare.work/)
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16-07-2021 04:39:10
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Tom_Ring
Hi @Scott_H. Both of the Ring Pros share our Customizable Motion Zones. This Community post [here](https://community.ring.com/t/feature-update-customizable-motion-zones-for-battery-devices/13965) will explain more about this feature. I hope this information helps.
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16-04-2021 22:45:13
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