Ring Video Doorbell
Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
H
Ring doorbell not connecting!
hardwired-video-doorbell
So I installed my ring door bell and chime today and it worked briefly, now the bell has gone ‘offline’ and won’t reconnect to my wifi. There’s no issues with my wifi, I followed all the troubleshooting steps to try to get it to work and nothing seems to be working! the doorbell just keeps telling me there’s an issue with the wifi which I know there isn’t! Has anyone had this problem and any suggestions how to fix it please!
1391 •
0 •
0 •
22-08-2021 08:50:15
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi neighbors! It sounds like both of you have tried a lot of the basic troubleshooting steps already in order to resolve this. When it comes to connectivity concerns, there are a lot of different factors that could be affecting it. A good place to start when Live View isn't working or you're getting any type of streaming error is our Community post on the topic [here](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249). You can also find more information on how to improve your Ring device's connectivity in our Help Center Article here. If these concerns continue to persist, I'd then recommend working with our support team to take a deeper look and help narrow down what may be causing this as it could be different for each of you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to report back in this thread on what solution works for you or what our support team recommends. :)
0
24-08-2021 08:56:50
•