Ring Video Doorbell

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Ring doorbell false notifications
troubleshooting
notifications

my ring doorbell is constantly alerting me to someone being at my door. There is no one there, device health etc all fine. I've depressed the bell button to ensure its not stuck. Motion detection set to people. Help please ?

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20-04-2020 09:13:49

Responses (26)

  • A

    Mine started doing the same thing too. It drives me nuts! I hope they can fix this.

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    12-09-2020 03:17:47

    • S

      We have been getting these too. We decided to cancel our monitoring and I thought it was just a dumb way to get us to sign back up again. It’s super annoying and scary. All hours of the night and during the day.

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      12-09-2020 06:06:33

      • S

        This just happened to me at 5am. Scared the hell outta me and there is no recording or anything. I immediately went to check but I didn't see anything. I googled it and this came up. I hope it's not a common thing, cause now I can't sleep! I'm still shook!

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        12-09-2020 11:29:59

          S

          This is my problem too with both my doorbell and spot light camera. Always saying someone is there and no person is. Or I get the doorbell ringing and no one is there.

          1

          14-09-2020 06:40:13

          A

          Here's an example of 2 false 'person detected' notifications that have happened today. I have the ring peephole cam with up to date firmware. [https://ring.com/share/55b62b01-f61e-430e-887b-b2937ff955e5](https://ring.com/share/55b62b01-f61e-430e-887b-b2937ff955e5) [https://ring.com/share/26686722-41b5-4205-8c80-74b4a6ba2c31](https://ring.com/share/26686722-41b5-4205-8c80-74b4a6ba2c31)

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          10-11-2020 04:41:58

      • K

        Did anyone ever find a solution to the ghost rings? Randomly my doorbell chime inside the house will go off w/o the ring doorbell being activated. No one is at the door, the app doesn’t send any alerts, it’s just a phantom chime inside the house with no obvious reason.

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        13-10-2020 01:24:01

          I

          I did not find a solution, but mine seems to have stopped the notifications for the phantoms that aren’t there. I did go into my devices and check for updates, but can’t remember if I did a FW update or not. Worth a try!

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          13-10-2020 03:44:38

      • K

        Has anybody gotten a resolution to this? Having the same issue and I’m about to throw the stupid thing away

        0

        27-10-2020 04:18:57

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