Ring Doorbell 2 no audio from person at door

I just got a ring doorbell 2 for our new house and when I am testing the unit on the table (because we have not moved yet) I am able to hear audio from My phone to the doorbell, but I am not able to hear audio from the doorbell to my phone. I have searched these forums non stop and can not come across the solution for the issue I am getting. I have tried 2 different phones and deleted and reinstalled the Ring app. When I even go to review the videos on the app I still can not hear audio. Is there a way to run diagnostics on these units or what else can i try?