Ring doorbell 2 community

Recently bought and installed a Ring video doorbell2. The installation and setup went fine. Overall it's performing great. The issue I'm experiencing is in testing I have found that the speaker volume on the unit is very, very quiet. As in if I were to use the two-way chat function when someone Rings My doorbell, I would be able to hear them fine, but the caller can't hear me on the outside. Ring 2's actual volume is almost unintelligible because the volume is so low. I would use this feature very often. Ring engineer can fix this issue. Anybody else has the same experience with the Ring 2?