Ring Video Doorbell
Ring Doorbell 1 out of focus
Hi all i have had a ring doorbell 1 working great for the last couple of years. It is hardwired and 5 foot from a WiFi access point. Recently it died and so I ordered a brand new Doorbell 1 to replace it like for like. I did not go for the 2 as it is hardwired. I did not go for the Pro as the powered chime is not powerful enough for the pro, only the 1. The new one is out of focus compared to the original. Very very blurry. Nothing else has changed - same mounting, same position, same WiFi. Ring support agreed it was faulty, and a replacement has arrived today. The replacement is equally out of focus. Has something changed in the hardware? Is this just how it is now or should I be returning this one too?
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22-04-2020 04:45:05
Responses (1)
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I my case my original Doorbell 1 had been perfect for 2 years. The replacement was out of focus like yours looks, that was replaced for another that was also out of focus. All done via Amazon UK, although I did call ring support both times and went through the usual troubleshooting. In the UK at least the Doorbell 2 is currently on offer for the same price as the Doorbell 1 so it was a no brainer to get that instead. I wish I had seen that before bothering with another 1. If you are in the UK and purchased from Amazon I'd advice returning it and seeking out the 2 on offer. My conclusion was that some Doorbell 1's have a hardware issue with the focus lens being misaligned. However, getting Ring to accept it isn't a positioning issue, WiFi issue, mpeg artifacting or broadband issue is an uphill struggle.
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25-04-2020 12:01:35
ROk i have done loads of tests, and this device must be faulty. Plus I had a £30 camera/doorbell before, that was IP Rated, and came with a chime fo £35, and it worked so much beter than this supposedly premium product. Took a snapshot of a delivey gent, and there is no way this is right for a £80 purchase. I am sending back as faulty via amazon. Will request another one and see if any good. Watch this space.
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25-04-2020 06:49:33
RUpdate: Replacement recieved. As you can see the image is much beter. Still not impressed with the quality, but does go to show there is/was a quality issue at ring manuf point somewhere. There iIS an issue with Ring doorbells 1 NOT focusing correctly as the OP said. I am not sure how I feel about this purchase, it was supposed to be an upgrade to a 'knock off' product, but sadley I dont think it is. I will now have to think long and hard about getting the db2 or db3...
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28-04-2020 06:44:43
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RicardoF
Just purchased a door bell, it also seems out of focus?! Is this also faulty? Is there anything i can do?
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25-04-2020 11:38:29
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