Ring Doorbell 1 Not Showing Chime in Settings

Hello, I have a Ring Video Doorbell (first generation), and when it was first setup, the mechanical chime worked, but after some time it stopped ringing the mechanical chime. I tried factory resetting it, and trying a different Ring account, but it still doesn't work. In the settings page of the Ring app, it doesn't seem to show any settings for the mechanical chime. I have checked the wiring, and in the app it shows it is hardwired. Any solutions to this issue would be appreciated.