Responses (2)

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  Tom_Ring

  Hi @RicardoB. Our Ring devices do have a time out feature on them. You should be able to continuously Live View for 10 minutes. After 10 minutes, you'll need to reconnect to the Live View. We also have a [Snapshot Capture](https://support.ring.com/hc/en-us/articles/360034443672-Using-Your-Snapshot-Capture-Feature) feature that takes short recordings to fill in the gaps between events. I hope this information helps.

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  01-06-2021 10:07:03

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  R

  RicardoB

  How can i turn it off ? the timeout feature makes the doorbel useless as a security camera....

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  03-06-2021 09:25:53

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  bemak187

  @RicardoB You can't, Ring is an alerts based system. Its not designed for 24/7 monitoring. That's not a bad thing, mostly Ring works as it should, its just not designed to be monitored 24/7. If this is something you want you need to look at an actual CCTV system. Keep in mind everything on ring is cloud based, every time you look at a video, live view etc its going out to AWS servers and then back down to you.

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  03-06-2021 09:54:45

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  RingMaster2

  @bemak187 The Live View Timeout is a bad thing. A very bad thing indeed. @RicardoB You might want to look at the Arlo cameras. They are similar to Ring cameras in many ways but Arlo cameras do not have the ridiculous 10 minute timeout in Live View that the Ring cameras are stuck with.

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  08-06-2021 04:09:09

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  bemak187

  @RingMaster2 Arlo products aren't too bad however they are also not a proper CCTV system. If you want full on 24/7 monitoring and recording you need to get an NVR based system with IP cameras. Its actually not that expensive however the tricky part is running the wires. Ring just isn't designed to do this and isn't sold as that either. Its a totally different type of product. Both of which have their place.

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  08-06-2021 03:34:17

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  RingMaster2

  @bemak187 Some persons are mentioning that Ring cameras are being marketed as baby monitor style cameras in some Ring advertisements. Those styles of cameras typically do allow much longer live view streaming and if it is true that Ring is advertising their cameras as baby monitor style, then that would be deceptive advertising. I haven't seen those advertisements myself yet, but some Ring neighbors are claiming they exist.

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  18-06-2021 09:39:51

• G

  GJMac

  Unfortunately, in my opinion, the timeout has a lot to do to make sure that users subscribe to the service and **do not** use a workaround for the video capturing. The application also has other deficits. For example, if you have 100 captures and want to delete them, I see no way to delete them all in one bulk delete action. One has to tap the hamburger menu, tap delete, then confirm the deletion. And that 100 times in this case. To be honest, it was my mistake not to research the device and the company requirement for monitoring. I never expected to have to subscribe to a service to have the application actually record and allow review of such events. The fact that you also have to subscribe per device is ludicrous (unless you subscribe to the more expensive version). My conclusion is that I wasted funds in buying this device (to think I was actually going to buy two more). I have already moved to a different company/device that does not require me to have to subscribe to some nonsense to allow an application installed on my phone or other device to save short videos on the device itself or a different designated device. The ring 4 device I bought shall not be unloaded on any other user; I shall simply demolish it and make sure that my friends who are speaking of wanting to go into a video doorbell **do not** go in this direction. Bottom line, I like some aspects of this device, but hate the majority of it, especially the business rules. It really makes a lot of sense since it is owned by Amazon, with whom I have accounts for movies and other things. Look at amazon prime movies, now they are using other free services to show movies with advertisements. I call this use and abuse. I shall be considering a more from there also soon enough. Best of luck to you all.

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  27-09-2023 12:40:18

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