Responses (7)

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  TheSwede86

  Agreed. Was really interested in this product but my door (which I share with many others as stated in this thread) has a thickness greater then 55mm (in my case 60mm). So sadly it went directly back to where I bought it. If you release a newer generation of this (since the current one is discounted and I assume that this might be because a new generation is in the works) please support thicker doors or at least sell an extension-kit. In Europe the standard ENV1627 seems to be the document that stipulates various requirements to adhere to the standard, unable to read out any specific thickness of the door itself but might be a good resource to check so a newer version or an extension-kit for the existing one works with the majority of doors (in Europe). Kind regards - Karl

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  26-08-2020 11:15:08

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  MacKinnon25

  I’m exactly the same. My door is too wide to be able to ‘lock’ both sides of the device together with the screw that needs to be placed on the inside. The cable is connected and it’s working but it’s not secure. Has anyone found a solution to this? I’ve bought extensions online but due to the backplate of the internal section none are tailored to fit!

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  19-10-2020 07:49:57

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  Kiman

  Same here 65mm door The Ring I bought is useless. Please help

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  28-10-2020 08:47:44

• AY

  And-y

  In Germany the minimum for external House Doors is 60mm ... So if ring want to sell more in Germany, they have to support longer cables. didn't really understand the limitation by this kind of short cable. Any other digital peephole cam on the market has longer cable.

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  29-10-2020 09:39:59

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  Neko2412

  I’m in the uk and have 70mm thick door, so an extension would be really useful. I’m in a rented property and don’t have permission to install a different model, so that advice from Ring is useless to me. The peephole one is the least permanent option and ideal for renters. Please Ring, listen to your potential customers and provide an extension!

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  07-11-2020 01:43:06

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  Niall

  My door is 65mm composite door and had this problem today. Can fix it with - M10 bolt (head off) or threaded bar, I used the old spyhole threaded tube so still have the manual spyhole working. Hacksaw M10 tap The profile of the bit that goes through the door limits what you can do to sort as it’s flat top and bottom. First I cut the threaded part of the ring doorbell in half, then used an M10 tap to thread inside it. The flat part may cut through so only go about 2/3 turns in, it’s all that’s needed to grip and hold. Repeat the other side that you’ve cut but be careful as it’s very weak and will crush easily if you put too much pressure on it when holding it. Use vice grips over a vice. Join with the threaded bar or whatever you’ve used. As you can see it all went back together perfectly and I’ve a happy wife ☺️ https://photos.app.goo.gl/oSXGwCEBud5hyU5t6

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  27-12-2020 07:42:52

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  panic

  How can we extend the cable to reach the connector?

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  12-02-2021 12:28:53

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  Fofo

  Thank you so much Niall! Your solution worked very good! @Ring! You should be ashamed of yourself. It’s not about the Ring device not fitting MY door. It doesn’t fit ANY modern door in any of the Scandinavian country’s. Why are you marketing it over here and selling it everywhere? You have known about the situation from this community for over 2 years and you haven’t bothered to resolve it. Not even with a simple adapter you guys could have manufactured very easy. You could even have sold it separately and profited from it. You also took the product off the market and you recently brought it back, even over here in Scandinavia. Why? Since you don’t care about the community and our feedback, I will personally not buy any other Ring product again until we see some changes. 

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  19-04-2023 02:59:53

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  Dreamon

  @Niall , What did you do with the cable? I get it that you somehow extended the spyhole, but isn't the cable supposed to be long enough, to perfectly fit into the case that is installed indoors? Well, I tried to see if extending the spyhole will work, but in my case, even then, the cable was too short to fix the cable's socket into the case. The spare cable seems to have the same length. Am I a lost cause?

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  10-02-2021 04:52:23

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• S

  Shlomo

  I have the same problem, moved to a new apartment and the door is 65 mm thick is there anything I can do to?

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  02-10-2021 10:55:16

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