Ring doesn't allow live viewing
Installed a ring doorbell last week. It's hard wired and the doorbell does work. It also notifies me when people are outside. However when I try to watch my doorbell camera live it just tries to load until it fails and asks to reconnect. I have tried other devices and this isn't working well.
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31-03-2021 01:34:36
Responses (3)
- W
Ring always have done had problems with Live View. It has greatly improved but occasionally I get the same thing. About two weeks ago I ran into it again.
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31-03-2021 10:54:47
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- R
I've been on the phone 4 times today for exactly the same thing. I get notification of people on the drive but no live feed on a brand new Doorbell 3 on Android phone, IPad or Show 8. Customer Services haven't got a clue what to do. I get a message on my phone 'Live view is blocked by your network'
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01-04-2021 06:54:39
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Marley_Ring
Hi there, @Mduran0010! What type of mobile device is being used? I recommend trying out the [Rapid Ring app](https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information), designed for optimal access to live view. Please also ensure there is not a vpn enabled on your mobile device. Feel free to let us know how this goes! :)
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31-03-2021 05:41:29
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