Ring cameras stop recording for two hours

Question

I have 5 outdoor cameras. There are two door bells and three outside cameras. Yesterday morning they suddenly stopped recording plus one of the two phones with the accounts received a notification that alerts are turned off. After about 1 hour and 42 minutes, the cameras start recording again with no issues. Nothing was changed in the settings nor was there a power outage, wifi issue, etc. it makes no sense

Justin_Ring · Answer

Hi @user82449. If you have already checked your settings, like Modes, and have verified there was no internet outage, I recommend reaching out to our support team to further investigate this with you. They will be able to take a look into this more in depth. Give our support team a call using one of the numbers available here.

user_f5ff74 · Answer

The same thing happened to me last night. All 6 of my outdoor camera went down from 9:15pm until around 1am. They should’ve been set off a lot because we were outside & so we’re our dogs. No WiFi issues, etc

Ring Video Doorbell

Ring cameras stop recording for two hours

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