Ring 2nd generation wont connect to wifi

I hate this product. Last month I got a ring from Amazon. It worked for a week then lost connection to my wifi. After hours on the phone with tech that kept telling me to do the same thing and nothing helped, I returned it. I saw it on sale so i got a new one. Same thing, still garbage. It would not even connect the first time. This is so frustrating! Not sure why this product can’t connect to wifi.