Ring Video Doorbell
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Ring 2 doorbell has a delay
I have the ring 2 doorbell, and it has had a delay from one someone is detected until it announces that someone is at the door. The UPS driver is back on his truck by the time I am notified that someone is at my door. I have had bell for at least 2 years so this is not a new problem but oine that is more noticebale with Covid lockdown.It also loses the live view and I have to reconnect. It loses the live with a minute, and takes several seconds to reconnect. signal strength is RSSI -47; firmware is uptodate; the network speeds are download 22,53 mbps;upload 31.5; and the ping is ms. I have a vpn on phone can this cause the problem?
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31-10-2021 22:32:03
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Tom_Ring
Hi @Kaptain. Your RSSI and networks speeds are sufficient for operation. A VPN, as mentioned in this Help Center article [here](https://support.ring.com/hc/en-us/articles/360052665251-Understanding-the-Ring-App-and-Virtual-Private-Networks-VPN-), can be causing this issue. I suggesting turning it off for use with the Ring app. I would also try rebooting your router, to clear up any network congestion you may have. Let me know if this helps!
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02-11-2021 20:55:23
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