Responses (3)

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djraw85

Attached is my mechanical chime and transformer for reference

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16-04-2020 16:12:54

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D

djraw85

Bump and an update.Have dug my multimeter out and tested at the mechanical chime/bell and at the doorbell button.The transformer istalled states 14VAC, yet my transformer is outputting 20.5VAC. This should be more than enough to power the Ring 2 and to work my existing bell.Ring customer support is as usefull as a chocolate fire guard and terminated a chat session without any progression or resolution.Does anyone have any ideas here? if it helps my property is 3 years old.Cant work out why this is not working....

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17-04-2020 10:51:10

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djraw85

Hi Chelsea, sorry for the delay in replying.A little update.I spoke with customer service, i told them everything that i had worked through, the voltages im getting etc. They have sent me a new device just incase the device i had was faulty.Anyway, i have removed the original Ring device. rewired my old door bell and the mechanical chime still works. Good! then tested the voltages again, still getting my 20VAC at the button.I have installed the new Ring and same issue, does not control my mechanical chime.So i am now stuck. i have been advised to buy a "Chime" but this defeats the object of researching if my doorbell is compatible and then it not work. not prepared to pay out more money when the system should be working.Can anyone offer any guidence here? last resort is buy a new transformer but i really dont think i should be going down that route as all is good.As for the wiring, its a brand new (3 year old) house, so wiring is fine. Thanks

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24-04-2020 14:30:35

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djraw85

As a test, i have just run some old doorbell wire directly from the transformer (beside the bell itself) into the ring 2.I put the wirewound resistor in line for my first test. No charge and no mech chime2nd i took the resistor out and wired direct to the ring 2 - No charge and no mech chimeas a sanity check i removed the ring 2 and touched the 2 bare wires together and the mech chime worked. Voltage check was 20.8VACCould it be that the ring 2 is not designed to work with the Legrand 41243? if so, why state it does? this is the whole reason why i bought it as it was compatible lol.

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24-04-2020 16:18:26

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djraw85

Hi Chelsea. I did this yesterday but can try again today and obtain pictures. basically I got some old doorbell cable (approx 3 feet in length) wired this into my mechanical chime. touched ends together and the bell chimed. connected it to the ring - no chime and no charge. I think this rules out the cat6 cable being used. and from my experience and career I know cat6 cable can handle 40vac when used in PoE functions. but as a test I did double up the cables to rule it out. I'm tempted to take my old ring unit apart and connect the cables to the metal contacts that the screwing poles connect to to see if there is any difference. However I doubt it will make a difference. I have even used my multimeter to buzz the cabling to make sure there are no breaks and all is good. I even buzzed the ring, no buzz. pushed the doorbell to see if it creates a circuit and no buzz. with regards to the washers, I could try that but doubt this will make any difference. thanks Dan

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25-04-2020 12:30:40

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djraw85

Hi Chelsea,I have managed to get my Ring Video doorbell 2 to work with my mechanical Chime.Now here is the thing - The Doorbell 2 DOES NOT work with the Legrand 41243 Mech Chime!I have had to go out a buy a new Mechanical Chime - Byron 776 and it is working perfectly, solid white light on the Ring and when the button is pushed it "Ding Dongs" inside my house.Also, within the app it states hardwired. And it is all wired in as per my old Bell push (Cat 6 cable)Now, im not particularly happy that i have had to go out a purchase another Chime for my home. i opted for the Ring based on the compatibility chart on the website.I cant fault Cust services as they promptly sent me a replacement unit in case it was faulty. but having mis-leading information on the website is not good.I will be speaking to Ring on the Phone to get this resolved.Thanks for your assistance

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29-04-2020 16:11:30

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Jodiercox
Hi everyone, first post here. I am trying to hardwire my new ring 2 doorbell into an existing mechanical legrande 41243. I know the bell is compatible but I think I need a new transformer. Could someone have a look at the transformer I have and tell me if I do need a new one? Thankyou so much in advance.
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01-05-2020 17:04:14
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H

HollyO

Yes, a hardwired Ring 2 can work with an existing interior door chime. I really had to look hard to figure out the setup which is really easy.From the Admin/Owner's Ring app (not another authorized user's app):Click the menu in upper left corner (3 blue lines) \> Devices \> Tap your hardwired Ring 2 Doorbell \> Device Settings \> In-home Chime Settings \> Advanced Settings \> Chime Type \> Mechanical \> Continue \> Ring my In-home Chime \> “Give your Ring Doorbell a few minutes to update, then press its button to test if your in-home chime rings correctly.” \> It Rang Correctly \> Doorbell system test complete! Continue \> Exit Chime Connection

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02-09-2020 22:12:58

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L

leonardA

This is by far the simplest explanation on why “mechanical chimes” at first do not work. Followed the steps. Inside chime works as it should. Ding dong the doorbell works. Thank you!

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17-10-2020 18:51:19

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alcor001

I don't have 'In-home Chime Settings' under Device Settings ... curious if that was done away with in the lat 3 months with a new version of the app?

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09-12-2020 20:09:18