Ring Video Doorbell

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Recording stops after doorbell pushed
hardwired-video-doorbell
troubleshooting

I've noticed lately that my Ring Pro video doorbell stops recording after the doorbell is pushed. It happens if the motion gets activated and I am remotely watching someone walk up to the door. As soon as they push the button to ring the doorbell the recording cuts out. It stops recording completely, verified by watching the replay. If I try to watch live after this happens, it fails to remotely connect. After a few minutes I am able to reconnect and watch. It is hard wired and voltage shows "Good". Signal strength is RSSI-59 and firmware is at : 2.2.00097. Any ideas?

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09-03-2020 02:07:15

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