Responses (4)

R

Rfoster

My Ring Doorbell Pro does the same thing. It works just fine till someone pushes the bell. I have spent $300 to have an electrician update my connection to the doorbell from the transformer and I have my upgraded my internet service but the problem still has not been resolved. If I shut the power off then the doorbell reconnects just fine until the next time someone rings the doorbell. Very frustrating.

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12-12-2020 13:27:25

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T

Tom_Ring

Hey @Rfoster. There are a few things you can try. First, try to reboot the Ring Pro by pressing and holding the setup button on the side of the Ring Pro for 20 seconds. This will take about one minute. If that doesn't work, completely turn off power to the doorbell for 3 minutes, then reconnect powe

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14-12-2020 23:04:18

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Rfoster

Thank you. I have tried resetting many times. I will try the power off for 3 minutes idea. I have turned the power off but only for 30 seconds or so.

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14-12-2020 23:31:51

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Silvrfish8

Did this work for you? I've been having the same problem for over a year.

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27-01-2021 19:36:14

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user32866
Same problem as well ever since I got it a few years ago. It always shorts out and shuts off when the button is pushed. Also paid a bunch of money for a new transformer. That was supposed to fix the problem per Ring but it had no affect at all.
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10-01-2023 19:01:37
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J

Justin_Ring

Hi neighbors. If your Doorbell Pro is turning off or not recording only when the Doorbell button is pressed, try the following steps: - Check that you have correctly [installed the Pro Power Kit](https://support.ring.com/hc/en-us/articles/115005974286-How-to-Install-Pro-Power-Kit-V2-for-Ring-Video-Doorbell-Pro) on your chime.- [Reboot your Pro from the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-).- Power cycle your Pro by turning it off for a minute and then turning it back on.If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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11-01-2023 16:47:36

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MattBlach

Same thing with my Pro after 6 years of reliable service. After the button is pushed the unit goes dark. I verified voltage from the transformer is correct (16 vac) at the door. After a power disconnect the unit can be brought back on line (I've done this a few times) successfully until the button i

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05-11-2023 13:46:01

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userGM6625
Wow I guess still not fixed in 2023. Maybe I should give a different brand a try. That’s poor customer service. This problem should be well known by now.
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15-06-2023 21:36:06
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