Ring Video Doorbell
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Reconnect doorbell after adding camera security light
hardwired-video-doorbell
troubleshooting
I added a floodlight and had to create a new recording account. Now the doorbell is offline and will not reconnect. Diagnostics says not receiving power but the doorbell rings
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06-01-2023 02:32:41
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Caitlyn_Ring
Hi @user32382. Can you please clarify what you mean when you say you had create a new recording account? Adding another device to your Ring account shouldn't impact the connectivity of an existing device. Which model of Doorbell do you have? You can find this information on the Device Health page in the Ring app.
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06-01-2023 18:25:18
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