“procesando” is sometimes 4 minutes after the event

the service is disgusting because of the waiting period for the preparation of the video ... we notice that the inscription “procesando” is sometimes 4 minutes after the event. it is unacceptable. we need to receive events online, and have instant access to the video recording of the event. we also noticed that the record retention period has been reduced. we connected to the service with a recording period of 6 months ago. it is also unacceptable for us to shorten this period....