Ring Video Doorbell
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Power Level 1 but Transformer Voltage Poor
hardwired-video-doorbell
I had my Ring Door Pro 2 installed today by a licensed electrician. He told me he upgraded the transformer (to the one Ring sells) and while the door bell works I get a Poor Voltage reading in my App. Any thoughts on what may be causing this and what I can do to fix it? Thanks! 
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22-01-2022 07:14:35
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Marley_Ring
Using a licensed electrician was a great call, and power should be sufficient especially with a Ring transformer. Now that some time has passed, the voltage is hopefully showing a better reading. If not, please ensure the Pro Power Kit was installed as described in the article below. https://support.ring.com/hc/en-us/articles/360054675132-Video-Doorbell-Pro-2-Installation-guide- If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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24-01-2022 05:35:35
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