Ring Video Doorbell

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Person and Package Detection option not available for my Ring Doorbell Pro 2
hardwired-video-doorbell
app-settings
troubleshooting
ios
amazon-alexa

Hello all, I am entering the world of Ring and I love it. I am slowly migrating away from Google Nest products but I recently bought a Ring Doorbell Pro 2 to replace my Nest Hellos.I purchased the Ring doorbell because of the feature Person and Package announcement feature to utilize the Alexa echo's I have in the house.However I cannot get it to work! I cannot get the Camera Events options for Person and Package Detection announcements options to show up.I spent alot of time with Amazon and Alexa support but they could not help me. My current configuration is as followsFrom Ontario Canada.-Latest iOS 15-Latest Ring app ver 5.5.2.1-Lastest Alexa app ver 2.2.485407.0-The link below I have followed to the tee.-I am on the Ring protect trial but also signed up for a month to month protect subscriptionI am wondering if the 30 day Ring product trial is the problem?https://support.ring.com/hc/en-us/articles/4616861167892-How-to-Set-Up-Alexa-Person-and-Package-AnnouncementI followed the link above on How to Set Up Alexa Person and Package Announcement.-I have even uninstalled the ring app and the alexa app multiple times, force closed applications and refreshed.-Then disabled my Ring skill on my amazon account.-I did a fresh install of the Ring app and the Alexa app.-Removed the Ring doorbell pro 2 from both Ring and my Alexa amazon devices list.-Unlinked and re-linked both my Ring and Amazon account-Re-added the Doorbell pro 2 on the Ring app and on the Alexa. I did a scan for devices which picked up the Ring doorbell pro 2 and added it to my Alexa devices list.When I get to the Alexa App and to the Ring doorbell pro 2 devices settings I cannot see the Camera events options circled in red in the below sample screenshot. I only see Announcements for Motion and Doorbell press only.When I spoke with Amazon Alexa support team they mentioned my doorbell must be Person detection compatible (PD) and they mentioned the flagship Doorbell pro 2 should be able to perform this but could not help me to get it to work - atleast to have these options so I could setup my Alexa Echos to announce a person has been detected over the generic motion announcement.![missing camera events (1)|243x500](upload://2OIyFBqwrHtJ3mQfAKjwuHt07JT.png)Missing the Camera Events section!Not sure what else I can try but I sure would love to replace these Nest Hellos!Please advise! Going nuts :)Thanks

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28-07-2022 20:38:06

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