One year old doorbell 3 stopped working

After one year my doorbell 3 camera stopped working. It states that it cannot connect to my WiFi, yet I have a floodlight camera farther away that has no issues whatsoever. I called customer support and was told they would open up a service ticket and I would hear back. Naturally never got a call back. I hopefully I can get some help on here before my protect plan tries to renew, as I’m not paying to have a non working product.