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Ring Video Doorbell

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One way audio
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Using a Ring Doorbell 2. One way audio only on my HP PC. When Ring detects motion or the button is pushed I can't hear anything, but the person at the door can hear me fine. Great video. No issues when using my Samsung cell phone or HP laptop. The speakers are working because I can listen to Amazon music. I've checked every setting I know of. Any help would be much appreciated.

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1

10-12-2019 11:11:38

Responses (1)

  • C

    Hi @phoneguy ! To confirm, you are pressing the green button to talk to the person at your door, correct? Have you tried rebooting your device?

    0

    11-12-2019 03:34:58

      P

      Yes on pressing the green button. Power cycled PC. Still one audio - can't hear at PC. All other devices work okay.

      0

      11-12-2019 07:29:00

      A

      Hey neighbor! Have you tried reinstalling the Ring App? Also have you checked to ensure that you are up to date with your Window's update?

      0

      11-12-2019 07:32:56

      P

      Yes, reinstalled the App. It's a new HP PC, but I haven't checked for Window's updates. I'll do that. Thanks...

      0

      11-12-2019 07:36:47

      A

      Sounds good please keep us all updated!

      0

      11-12-2019 07:39:21

      P

      Updated Windows 10 on HP PC. Still have one way audio. The person at the Ring doorbell can hear me okay, but I can't hear them at the PC. This only happens on this PC, other laptops work okay. Internet music plays through speakers. This is a new PC.

      0

      12-12-2019 08:15:04

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