Ring Video Doorbell
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Nothing but 8 blue flashes when setup button held doorbell2
Video doorbell 2 is not responding to anything and is not connected to any internet. I get 8 blue flashes when i insert the battery or hold the setup button for a few seconds but that is it. It is typically installed by my door and also hard wired in but just stopped recording anything a couple of days ago. I removed it completely and fully charged the battery with the intent on resetting it to try and solve the problem but instead I get nothing from it. I cant seem to find anything online about 8 flashes so hopefully someone has had something similar they have overcome. Any help is greatly appreciated thanks
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02-03-2022 10:37:18
Responses (1)
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Hello Caitlyn, I have the same problem with a 2 model. I have reset the device and done a fresh set-up. It is connected to the wifi, and the app on my phone and when the Ring is pressed it does send the alert to the app, but it still flashes blue 8 times about every 30 seconds. Please tell me how I can fix this...Thanks,James
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16-09-2024 16:03:40
CHi @user_9e4e4e. Can you please share a video example of the light flashing blue 8 times in a row? Additionally, can you confirm the model name from the Device Health page in the Ring app? There's both the Video Doorbell 2 and the Video Doorbell 2nd Gen, so it would be helpful to know specifically which one you have.
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17-09-2024 17:07:34
UHello Caitlyn,It is the Video Doorbell 2nd generation - it looks like model '5UM5E5". Here is a link to the video on a google drive. It is actually 9, not 8, flashes...James
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17-09-2024 19:35:09
C@user_9e4e4e Thank you for sharing that example. We'd like to take a closer look at this on the back end. At your convenience, can you please reach out to our social support team on Facebook @Ring? Feel free to include a link to this Community post in your private message, that way they can also view the video you shared. Thank you!
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18-09-2024 20:24:47
UHi Caitlyn,I don't use Facebook or other social media, is there another way to get this resolved?Thanks
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19-09-2024 10:21:03
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Caitlyn_Ring
Hi @Boyblunder51. When resetting your Video Doorbell 2, make sure you're holding down the setup button for at least 20 seconds in order to complete a full reset. After that, you can then walk the Doorbell through a fresh setup in the Ring App by using the steps under Set Up a Device. This should allow you to get your Doorbell reconnected to your wifi network and back up and running. I hope this helps! :)
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02-03-2022 19:25:13
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