Ring Video Doorbell

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No video after short presence in movement zone

Hi, No video will be recorded if a (big) object is less than about a few seconds within a movement zone. Is this normal behavior or is it possible to change this?

975

0

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05-02-2020 10:55:46

Responses (1)

  • M

    Hey @geutpinser! Motion should detect consistently based on the settings applied in your Ring app. Depending on device model, creating multiple zones will help emphasize different objects and movement within range. Please also check the sensitivity, as some of our devices have a people only setting. Trial and error is the best way to find which motion settings configuration will work best for the environment. I recommend also double checking that these events are indeed not being recorded, as features such as [People Only Mode](https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Alert-Notifications-with-People-Only-Mode) might prevent alerts but still record. I hope this helps! :)

    0

    05-02-2020 10:10:35

      G

      Thanks! I will try a few settings.

      0

      06-02-2020 06:13:01

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