No notifications

Purchased Ring 2 doorbell downloaded app for android all connected and working finewhilst at home, however when out I'm not receiving any alerts saying somebody has rang doorbell? When I get home I check event history I find 2 people have rang bell and are staring into camera awaiting my response? Not happy at the moment I thought that was the whole idea, I've deleted app, reinstalled it, rebooted phone also my wife is a shared user and not receiving anything? All settings checked in app settings everything turned on, so frustrating!!