Ring Video Doorbell
No motion alerts
Since the update I haven't been receiving motion alerts. All my settings are the same as before which we just fine. But now I only get notified when someone rings the doorbell
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21-10-2021 04:26:08
Responses (14)
- DS
Have the same issue. Have Floodlight Cam Wired Pro and Stick Up Cam Battery. Since the app update, not receiving motion detection notices. All motion events for both cameras are being recorded in the Event History. All settings allow motion detection notifications. Haven't changed any setting, so not the reason notifications stopped. Using Samsung Galaxy S20FE smartphone. All permissions are correct. All background tasks are allowed, no battery saving set for Ring app. Have restarted phone, cleared app cache, turned off notifications turned back on again and still not getting motion notifications.
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21-10-2021 09:20:10
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- U
I am having the same issue with ring Doorbell Pro 2. It is still recording when it detects motion but I am not receiving alerts anymore. All alert settings seem to be set.
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21-10-2021 10:44:49
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- D
Same here, since the update the cameras are detecting motion, recording in history, no alerts being sent. wiped cache from partition and app. a few times,, uninstalled / reinstalled app multiple times, no settings were changed. this is for the stick up camera 3rd gen. and the doorbell pro. samsung S21 Ultra is phone that is used.
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21-10-2021 11:03:05
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- G
Same here, not getting motion alerts anymore bit video recording is still happening. I have doorbell pro 2
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22-10-2021 02:10:12
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Caitlyn_Ring
Hi @Jon428. Is your Ring Doorbell still detecting motion and logging this in the Event History, but you're just not receiving any notification for it? Or is it not detecting motion at all? Additionally, which model of Ring Doorbell do you have, and what make and model of smartphone do you have?
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21-10-2021 07:42:50
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