No alert for doorbell disconnected?

Tonight I went out to the pharmacy around the corner and in the few minutes I was gone, someone rang my ring pro doorbell (hardwired). I was notified that someone was at my door, so I clicked in the app to see who it was. Live view would never load. I went back after several minutes to review the motion video, & doorbell video, and nothing would load. In fact, no activity had been recorded since 4:32:17 this morning! WHY DIDN'T THE APP NOTIFY ME? All of my settings are on to be notified, yet I had no clue something was wrong until I figured it out through an unidentified person at my door. I called customer service and they were like, "yeah that's not a feature we offer. Your camera was online, so let's update the firmware and you should be good to go." This is unacceptable. What's worse? There is no timeline for when this will be a feature in the app which is ridiculous as it should have been part of the app from the very beginning. I am a product designer and this product would have gotten me an F- in design school. Ring, you are failing your customers. I'm switching to the NEST system for both of our houses doorbells, cameras, and alarms now. No one at Ring seems to care about this, or to refund me my money for the inconvenience.