New Ring Doorbell Gen 2 not charging out of the box
I just purchased a new Ring Gen 2 doorbell and plugged it in for the first time to charge it. It started flashing blue as it said so I left it charging for about 8 hours. It eventually went solid for a few seconds and then started flashing again and then it would go solid again and keeps repeating like this. I unplugged it and pressed the orange button on the back and nothing happened even after pressing and holding in the button for about 15 seconds! Do I have a dud??
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10-08-2022 10:37:24
Responses (3)
- C
If your Doorbell is not responding after fully charging the battery and attempting to reset it, the next best step is to reach out to our support team for further assistance. They can walk you through all applicable troubleshooting steps and determine the best resolution. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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19-06-2023 08:52:51
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- C•
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19-06-2023 08:53:01
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Caitlyn_Ring
A post was split to a new topic: [Doorbell showing as offline](/t/doorbell-showing-as-offline/208228)
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19-06-2023 08:49:22
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