Ring Video Doorbell
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New ring doorbell constantly offline
Hello, this is the second Ring doorbell 2 I have purchased and I’m still having problems. If I push the doorbell, or walk I front of it, I get notices, which is greats. If I try to see camera in Alexa or my phone, I keep getting a message that the camera is offline. I have no idea how camera could be offline but I am getting notices. The camera randomly looses WiFi. I have a brand new dual band router and even have placed ring doorbell 8 feet from a powerful WiFi repeater. I’ve made sure not to connect to the 5g part of the router (2.4 as suggested) can anyone help? Ring customer service doesn’t offer a chat, and I don’t want to spend hours on the telephone. My network is fine, no problems, and I don’t want to send back another ring doorbell to Amazon again. I’m open to any and all suggestions. Thank you Chuck
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08-09-2020 22:51:02
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Caitlyn_Ring
Hi @Iloveconvertibles. It sounds like you've looked into this a bit, so I appreciate you letting us know what you've tried so far. What is the RSSI reading as on the Device Health screen for your Doorbell? A high RSSI could be causing this concern, but you may also want to review [this](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821) Community Post for some other possible causes for why the Live View is not working correctly.
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09-09-2020 17:35:20
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