New phone isn't recognized by ring

So I got a new phone about a week ago and I'm trying to get back on my ring, but when I log into my account it says I don't have any devices. OK so I take the doorbell off and try to scan it during set up, thats when the app tells me its already owned by somebody(that would be me), so I go on my old phone and log in and it tell me that i have no devices so I can't disconnect my ring doorbell to give it back to me!?