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Neighbours feed incorrect location
I recently purchased a (seemingly new) Ring 3 doorbell from Amazon.I believe the doorbell may have been set up by a user previously and returned, as it thought I was called Jordan and lived in Portsmouth, USA.I changed the account information over to my real name (Hannah) and real location. However it would not let me change the neighbourhood over as it said I needed to reside in the USA.This means that I am currently getting neighbourhood alerts for a different country (Ring just alerted me to disruptions caused by a fire on the other side of the Atlantic Ocean) and my feed is full of useless information.Is there any way to change this? I have blocked the feed from my homepage but it's a little frustrating that my Ring account thinks I live in a different country.
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24-10-2022 22:00:54
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Justin_Ring
Hi @hannah3walker. If your Neighborhood feed has the wrong location, try reverifying your location. To do so, follow these steps:* Launch the Ring app.* Select the menu button (three lines, top left).* Tap Settings* Select Address* Select Edit Address.* Select the type of location it is and then start entering your address. You have to select your address from the dropdown that appears.* Tap on Use This Address and then select the location name and save.You also want to make sure you do not have a VPN active on your phone. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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26-10-2022 17:00:37
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