Ring Video Doorbell
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My ring doorbell is shown live view is disabled because front door has low battery
Anyone found how to fix this problem . I did everything such recharged it, rest it , reinstalled it, literally everything. Any solutions?
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25-09-2021 02:54:42
Responses (5)
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Hi Caitlyn_Ring, thanks for your reply.As mentioned in my previous post, live view IS working but only when accessed via www.ring.com - therefore doesn’t appear to be a problem with the doorbell battery. Seems it’s a problem with the App. The battery IS fully charged. I have tried rebooting, recharging, reinstalling the battery, pressing the ring button after reinstalling the battery and triggering a test motion but the App still doesn’t update to reflect the charged battery and Live View is still disabled. I am running the latest version of the Ring App. My doorbell is 9 months old and still under warranty.I have phoned the support team who were unable to resolve the issue - they said I should expect a response in about a week. I will keep this thread updated with progress. Keeping fingers crossed!
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22-12-2023 11:27:01
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Hi @Knight1. What is the RSSI for this device? This information can be found in the Ring app under the Device Health menu. Also, which specific Doorbell do you have?
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27-09-2021 18:35:21
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- D
I've been having the same issue for months. Live View unavailable due to low battery. Battery is fully charged, even bought a new battery for the same to happen. In the device heath it doesn't show the battery percentage just "add a battery"I heard you can reset it but i shouldn't have to do this every time i put a fresh battery in. About to look at alternatives as this is no longer fit for purpose.
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01-10-2023 16:23:03
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- P
I’m having exactly the same issue, fully charged battery but live view in the App is showing unavailable due to low battery. RSSI -39 in green.Live view via Ring.com is available, but not in the App.Tried rebooting, recharging, reinstalling battery, pressing the ring button after reinstalling the battery, updating to latest version of the Ring App … anything I’ve missed?
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20-12-2023 00:40:52
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- U
I'm wondering why the solution to this issue isn't posted or visible here. I have the same problem: the battery is fully charged, the live view is accessible via ring.com but not from the app, and the RSSI is 53. My internet provider is Starlink, and it has very decent speeds. I don't have this problem with my other stick-cams or my doorbell.Or is the only solution to call support?
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30-10-2024 10:36:26
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CHi @user_4301f5. Make sure your Ring app is fully updated. If needed, uninstall and reinstall the Ring app to ensure you have the latest version available. You can also reboot the doorbell using the reboot option on the Device Health page. If none of these suggestions resolve this issue, the next step would be to follow up with support for more in-depth assistance. You can reach out to our support team at one of the numbers here, or @Ring on Facebook, X, or Instagram.
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05-11-2024 16:09:20
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Caitlyn_Ring
Hi neighbors. If the battery in your Ring Doorbell or Camera is low, Live View will be disabled until the battery is charged back up. If you’ve already charged the battery and the app is not reflecting that, try triggering a test motion event to force the Device Health page to properly update. It’s also important to ensure your Ring app is updated to the latest version available.Lastly, you can also try rebooting your Doorbell using the reboot option on the Device Health page. If you continue to receive an error message about low battery after checking the above, please give our support team a call at one of the numbers available here for further assistance.
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20-12-2023 22:58:50
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