Ring Video Doorbell
My ring doorbell is hardwired but showing a low battery why?
My ring doorbell is hardwired but showing a low battery why?
226482 •
3 •
270 •
12-12-2020 06:15:21
Responses (99)
- GM
This is excellent information. So I should probably send this extra (back-up) battery back to Amazon since I am hardwired and getting that charge.
•1
24-01-2021 08:57:59
DI have a new Ring Doorbell 3, I fully charged it with the USB and connected it to be hardwired. I see the battery symbol with the lightning bolt in the middle but the battery is not sufficiently charging at all, it is now at 68% and still falling. It is clear that whatever 'logic' you have applied to the 'trickle charge' is flawed and when hardwired the battery is not charging correctly. This is clearly an issue and is certainly not 'Solved' looking at the many reports from your customers. I am in the UK and the recent temperatures are around 10 degrees celcius so not too cold or too hot. Ring really need to take notice of these reports and fix this issue or they will soon be out of business as people move to one of the many other providers out there!!
•11
29-03-2021 09:49:50
DRing Doorbell 3 now at 40% and still falling, hardwired and lightning symbol is showing in battery icon, battery icon is now amber, not green. I'm afraid this will be getting returned for a refund, clearly Ring are lying when they say hardwiring trickle charges the battery, this week the temperature has been between 10 and 20 degrees celsius and the battery has drained quicker than ever, this is false advertising and misleading! Time to try Nest doorbell instead.
•5
02-04-2021 07:52:00
RThis is really dishearting. I have 2 Ring Door Bells 2. Installed and hard-wired for 2 years and now the same problem. The cold is NOT the problem, it has been getting warm the last several weeks and now it's showing low battery. I did pull the unit and check the voltage and it's right in the rang of recommended voltage. Anyone got a believable response from Ring?
•8
04-04-2021 02:16:50
JI have the same issue with a Ring 3. I replaced the entire unit a month ago, but the battery drops rapidly EVEN if I shut the device off (i.e. no alerts, no live feed, no notifications, no motion detection). Yes it shows "hardwired" and the green icon with the lightning bolt. My transformer seems to provide the proper power - when checked with my voltage meter. Climate is not an issue. I'm thinking I need to change to a "wired" unit - the battery unit description is misleading. Having said all of that, I have an identical unit at a frigid northern location, with the exact same setup and it works flawlessly (1yr. so far).
•0
09-08-2021 08:10:06
- G
I've got a Ring Doorbell 2 and having the same issue. Doorbell is hardwired and has been for over 2 yrs w/o any problems but in the last couple of weeks it's not keeping a charge. I replaced the battery with a new one thinking maybe the battery died and wouldn't take a trickle charge anymore but I'm still having the same issue with a brand new battery. I have NOT changed any settings in 2 yrs on it, so not sure what's going on. In the app, it's showing "Hardwired" and shows the green with charge symbol for the battery. When I ring the doorbell, I can hear the original doorbell chime (from the hardwiring) so I know it's still wired. I have recharged the battery (outside of the unit) several times and it lasts about 3-4 days before I get a notice that it's down to under 25%. Since I haven't changed anything on the doorbell in 2 yrs, I thought it might have been a bad battery that would no longer take a charge but that's not the case. I have turned off LiveView (which again I've had going for 2 yrs now w/o issue). Any thoughts on what's causing it no longer to charge? I guess I can pull the unit and check the voltage and the hardwires but the app does show the battery supposedly trickle charging.
•8
16-02-2021 04:01:22
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AI am facing the exact issue with ring pro , did you find a solution.
•0
27-02-2021 04:45:13
- J
Same issue with both of my Ring 2 doorbells. I have had them installed since the beginning of the year. Last week the back door's battery went critically low even though the hardwire was still active. I uninstalled, charged it up fully and then re-installed and it has stayed at 100% since then. Now the front door is showing the same even though it is hard wired and shows that it is charging. Will be calling support.
•2
17-02-2021 06:28:30
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JA little more reading and I think I found the issue. It has been consistently below freezing for the past couple of weeks and apparently the charging cuts off below 0 deg C. This is a pretty ridiculous flaw as the doorbells are meant to be mounted OUTSIDE. They should have a provision to run off the hardwire power if the temperature gets too low. See the following: https://support.ring.com/hc/en-us/articles/115005939463-Cold-Weather-and-Battery-Powered-Ring-Devices I think my only solution here will be to wore a quick-disconnect so I can take them inside and charge them when it gets below freezing. RING, IF YOU READTHESE. THIS IS A TERRIBE DESIGN DECISION.
•4
17-02-2021 07:05:59
THi @jpcritzerjr. When you hardwire your battery operated doorbell, the hardwiring will serve as a [trickle charge](https://community.ring.com/t/how-it-works-hardwired-battery-doorbell-charging/104). As with most batteries, extreme cold and excessive heat can affect their ability to perform optimally. If you live in an area that is prone to adverse weather, a powered doorbell like the [Ring Wired](https://ring.com/products/video-doorbell-wired), [Ring Pro](https://ring.com/products/video-doorbell-pro) or [Ring Elite](https://ring.com/products/video-doorbell-elite) may be a better option. I hope this information helps!
•2
18-02-2021 06:52:26
SThis is my second ring camera this ones is 2nd generation and it is hardwired and both have come up w low battery . Reading this then a new battery and warmer temps should fix it. But it doesn’t according to people. I think it’s bullshit to sell something for $150 bucks and only last 1.5-2yrs. What kind of voltage would it need to give this camera a better charge. And your design really sucks then
•0
21-02-2021 08:08:25
SThis is my second ring camera this ones is 2nd generation and it is hardwired and both have come up w low battery . Reading this then a new battery and warmer temps should fix it. But it doesn’t according to people. I think it’s bullshit to sell something for $150 bucks and only last 1.5-2yrs. What kind of voltage would it need to give this camera a better charge. And your design really sucks then
•0
21-02-2021 08:08:25
- S
I have 4 outdoor cameras that run on 24-40vbc and Wi-Fi and not one problem in 7yrs
•1
21-02-2021 08:15:55
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- S
I'm getting the same thing on my doorbell; looks like I'll have to give it a boost charge over night as the cold weather has played havoc with the amount of power it has retained. What a terrible design.. if I've gone to the effort to hardwire it you'd think it'd just power it like any other doorbell :frowning:
•7
25-02-2021 05:49:41
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Boone
Hello [@lascott518](https://community.ring.com/t5/user/viewprofilepage/user-id/113571) , You didn't mention which model Ring Video Doorbell that you have "Hardwired", but if it is an original Ring Video Doorbell (1st Generation), or Ring Video Doorbell 2, or the newer Ring Video Doorbell (2nd Gen/2020 Release), or Ring Video Doorbell 3 or "3 Plus" . . . then your Ring Video Doorbell is actually a battery-powered device and cannot operate without the battery. The old pre-existing house doorbell wires only provide a slow "trickle-charge" to your doorbell's battery and these wires cannot power the doorbell alone. The pre-existing house-bell wiring will **slowly**"trickle-charge" the battery as long as the house-bell transformer is between 8 to 24 Volts AC and rated at 40 Volt-Amp (watts) maximum. It is highly recommended to fully charge your battery with the USB recharging cable before hardwiring. On your smartphone Ring App you can monitor the battery charge on the Device Health page. You will noticed that during heavy usage (frequent Motion-activations or "Live Views", etc.) that the battery level will decrease, because the trickle-charge cannot keep up with the electrical high-load demand. But then when the usage work-load decreases, the "trickle-charge" will slowly recharge the battery back up, so you may never need to charge it up with the USB cable. I don't know if you own a Ring Video Doorbell 3 or 3 Plus, but if that is the case, there is a little known improvement that could give you the illusion that your doorbell is not charging properly. The trickle charge the Ring Video Doorbell 3 gets from being hardwired is modified to charge the battery and in order to maximize the lifetime of the battery, so the "Ring Video Doorbell 3" and "3 Plus" now waits for the battery to hit below 90% before using the wired power to recharge the battery. Once the battery level falls below 90%, it should start charging and display a "lightening bolt" symbol in the center of the Battery Icon on the Device page to indicate that it is charging. [https://support.ring.com/hc/en-us/articles/360038856311-Charging-the-Battery-for-Your-Ring-Video-Doorbell-3](https://support.ring.com/hc/en-us/articles/360038856311-Charging-the-Battery-for-Your-Ring-Video-Doorbell-3) With your Ring Video Doorbell properly setup and connected to the house pre-existing wires, your should see "Power Source - Hardwired" and Battery charge status level on the "Device Health" page. Also, on the other Device page, you should see a green "Battery Icon" (upper-right-corner) with a "Lightening Bolt" in the center of this icon, indicating that your battery is indeed getting the "trickle-charge." If you don't see these indications with the wires connected, you might still be only operating on the battery power alone, and you should press and hold the black Reset Button for 20-seconds and then release (this will start a hard Factory Reset and be automatically restart the entire setup procedures for you to get the wired option). In your case, you should recharge your battery back up with the USB cable. Then monitor to see if it drains again. Also check to see if your Doorbell was operating only on battery power and has drained down (not displaying "Hardwired" or missing the "Lightening Bolt" in the Battery icon). If you have the correct displays on your Ring App for "Hardwired" then you might have your settings with heavy usage and the slow "trickle-recharge" is unable to keep up with the heavy battery drain, so you might have to change some of your settings to reduce the load. If you continue to have it showing "Low Battery", then you should telephone Ring Support for additional help, at: [https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) Unfortunately, due to the Covid-19, their available hours have been changed also: [https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19) I hope you find this information helpful. :)
9
13-12-2020 09:42:02
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