Ring Video Doorbell
My motion isn’t working
I’ve changed every single setting and I still don’t get motion detection. Maybe it’s my device or app? I even watched videos and changed my settings to match the videos. Any tips? What’s your motion settings on?
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27-07-2022 11:03:17
Responses (5)
- J
A post was split to a new topic: [Ring video doorbell motion is not working correctly](/t/ring-video-doorbell-motion-is-not-working-correctly/149378)
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29-07-2022 10:04:26
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- C
3 posts were split to a new topic: [Pathlights not working](/t/pathlights-not-working/150016)
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01-08-2022 07:38:07
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- J
Hi @user18845. It looks like you have a Ring Video Doorbell 2nd Generation. Motion Settings do play a big factor in motion detection. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2nd-Generation-) has additional settings to look into, in case the videos you watched did not cover all Motion Settings. You will also want to look into the [placement](https://support.ring.com/hc/en-us/articles/360040763812-Proper-Positioning-for-your-Ring-Video-Doorbell-2nd-Generation-) of the Video Doorbell. If you have covered all this and you are still having the same concern give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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01-08-2022 08:02:31
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- E
Motion detection works for me but it depends on what it is. Every morning and night when my wife lets the dog out, it picks up fine. I get larger vehicles going by. I get NO delivery people setting off ring. This is not an accident. Today, I had a set of tires for my lawn tractor delivered. Not small. NOTHING. The topic on this has been closed or I would have commented there. What is going on, Ring? You have to know this is happening.
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02-08-2022 05:08:16
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Justin_Ring
Hi @user18845. Are you referring to a Ring Alarm Motion Detector or a Ring Video Doorbell or Security Camera? If you're referring to a Doorbell or Camera, can you let me know which model you have? Once I have some more information on the situation, I’m happy to share some troubleshooting steps that may help.
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28-07-2022 11:10:10
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