Ring Video Doorbell

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user_353454

Accepted Solution
My doorbell is stuck in night vision mode
troubleshooting

My device won’t send me alarms because it only triggers recording and notifications while it’s dark outside and night vision activates. I tried cleaning the infrared sensors, updated the software and rebooted the device but it’s still not working. For extra context power went off and wifi shut down while it was in night vision mode so I think it got stuck that way somehow 

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2

0

26-06-2024 05:25:15

Responses (1)

  • J
    Accepted Solution

    Hi @user_353454. You have tried all the basic troubleshooting steps I would have recommended for a Doorbell stuck in night vision. The next best step is to give our support team a call for further assistance.

    1

    27-06-2024 06:22:15

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