‎Motion settings working inconsistently

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EricReiss

Motion settings working inconsistently

hardwired-video-doorbell

troubleshooting

cs-support

wireless-security-cameras

![RingVideo_20231105_133552|video](upload://3SVVA47QVwPEd6PcdZEwcQapa9c.mp4) I have a Ring Doorbell and an indoor cam pointed out a window. They have motion zones defined and I am occasionally getting notifications for motion and when the video is reviewed, you can see motion that is well outside the motion zone. ![IMG_5227.PNG|690x318](upload://p7JY0Y8vvfrVWXQbSjLthFyQlY5.jpeg) ![IMG_5228.PNG|690x318](upload://wFWX03LjjyHQ41T2FIHN7q7hNLQ.jpeg) ![Ringvideo 20231115 123609-1|video](upload://gA1fkM2QSIBIKPMpxrhMn0gCwlr.mp4) ![RingVideo_20231105_133552|video](upload://3SVVA47QVwPEd6PcdZEwcQapa9c.mp4)

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15-11-2023 06:26:19

Responses (2)

J
Justin_Ring
Hello @EricReiss. I would recommend decreasing the [Motion Sensitivity](https://support.ring.com/hc/en-us/articles/360022461232) as well on your Ring devices to help your motion detection work more accurately. You also want to make sure your [Smart Alerts](https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alerts-for-People-and-Other-Motions) are on and the Person option is on with recording and notifications. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.
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17-11-2023 07:41:14
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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17-12-2023 07:41:44
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