Motion Detection Recordings are Blank/Black (Ring DB3)

Just another individual who is having issues with his Ring Doorbell 3. I've had it nearly 2 years and the past week or so, it is now detecting motion at random times but when I play them back in history, all of them are 40s long and their just black/blank. Nothing. No sound either. However, it does detect and record if the mail person or normal motion occurs. I called tech support and that was complete waste of an hour of my time. I told her I already done what others who have/had the same issues have done and it still didn't fix the problem. I've looked through most of the other posts and tried the suggestions I've found but to no avail. I'm seriously thinking of dropping Ring and getting Xfinity's security system. If anyone has another other suggestions/solutions, I'd be most grateful.