Responses (3)

M

Mik1

Same problem here, picks up every car going by but not packages being delivered?

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20-11-2020 14:51:05

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Jimival

I've turned up the sensitivity as I have another delivery later. I hope that works. If I'm wrong and there is some sort of jamming (working in cyber security I feel this would be a bigger topic if this was the case. ) It begs the question as to whether other Ring devices can suffer this issue. Can someone disable the contact sensor on my door? If motion detection isn't working is it even worth paying for monitoring? Some insight from Ring or Amazon would help a lot here. There's far too many reports of it the cameras working in almost every situation except deliveries for it to be user error with camera position or "heat sensitivity".

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20-11-2020 15:05:37

E

Emskware

I had this problem ever since I got my doorbell in 2016. I must have a file in Ring Customer Service that's 2" thick. They suggested I put a wedge behind the doorbell so that it faces lower to the ground. That didn't work. Nothing they suggested worked. Now, finally my doorbell died, will not charge, nothing. So I bought a cheap Kangaroo video doorbell. That one too will record every car that goes by, and when my neighbors across the street walk out of their houses. Yet no recording the delivery services dropping a box right underneath the doorbell. I think it's a plot.

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20-11-2020 22:45:48

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Jimival

After increasing the sensitivity, adjusting motion zones, and turning off person detection, here's the outcome:It _did_ pick up the UPS driver that came later that day as they approached with a large box. It failed to pick up the Amazon drivers that came yesterday and this morning. It did grab me, minutes later -- with the same sun and cloud conditions-- going to bring the packages inside. It _did_ pick up a few cars driving down the street, where their wheels just barely skim the top of the motion zone. It picked up some tall grass blowing in the wind. It picked up me pilling into the driveway just at the edge of the camera's FoV. edit: and as of a few minutes ago, it picked up an amazon flex (the ones in blue vests using their own or rented vehicles rather than amazon vans) driver dropping off packages. So far it's missed a bit more than half of deliveries but picks up everything else which is very strange.

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21-11-2020 17:32:19

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Jimival

The law few days have been substantially worse.Not a single package (or USPS) delivery has triggered a motion alert. I have gotten plenty for cars driving by -- even when outside of a motion zone -- or when I, myself, go to to the mailbox or leave through the front door. I had toggled HDR on to see if I could get better quality, but to test if that was the culprit I've turned it off this morning. What's the point of a motion camera that costs almost 200 dollars if it doesn't do its job?

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08-12-2020 18:24:47

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Caitlyn_Ring

Hey neighbors! If you have persistent concerns with your motion detection after trying basic troubleshooting and adjusting the settings, it may be best for you to reach out to our support team directly. They'll be able to pull up your account and help diagnose what the problem may be. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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08-12-2020 22:50:03

C
Caitlyn_Ring
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17-06-2022 21:14:21
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U
user_259682
Same here but it’s not all UPS or all Fed Ex because I see them every now and then. This morning though, it didn’t show video of a large package being delivered.
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14-09-2024 14:39:14
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