Low Battery Alert Email Not Being Sent
I no longer receive email notifications when the battery for my doorbell is low. This is obviously problematic as it is not wired so once the battery is flat, the doorbell doesn't work but I don't know about it. How can these emails be re-enabled?
21642 •
2 •
111 •
01-11-2019 12:39:08
Responses (16)
- M
Me too, ended up with support, answered endless questions, after 45 minutes of asking for more time to “research the issue and look at your account” was asked if the notification emails were in my junk folder. Issue was escalated to supervisor, who said this would be dealt with by special team. After 10 minutes said they needed more time and I would be informed of outcome by email, timeline indeterminate :confounded:
•4
30-01-2020 04:39:02
SSame with me. Stuck with support online for close to an hour. Everything was triple checked to no avail.
•4
30-01-2020 04:40:59
- J
SAME. So annoying and makes my product useless for a few days until I notice. I shouldn't have to babysit that status.
•6
16-01-2020 10:04:15
•
- S
Same thing here. I'm a new Ring user, and got a Battery Alert a few days after my initial install, and was pleased to see that it worked. Then earlier this week I noticed I was not getting motion alerts, so I went to the doorbell and pressed the button....nothing. I checked my inbox, spam, and junk folder...more nothing. How can I get that alert to work again?
•1
31-01-2020 02:14:53
•
MSorry to hear this neighbors! In addition to checking spam/ junk folder in your email, I recommend checking email filter settings. You can also check on your battery level anytime in the Ring app, by visiting the device page as well as in the device health section. It's important to also ensure your connection strength, or RSSI, is sufficient for the device to communicate optimally if needed for a low battery alert. We value all of our neighbors feedback, and I have shared this with the appropriate teams. Feel free to let us know if any of the above works for you! :)
•0
31-01-2020 05:56:26
JThanks Marley but no thanks. We are ALL already aware of this. But life happens and I'm not going to babysit my $200 hardware when it has a perfectly good app that costs another $3 a month to tell me alerts I should know. Battery health is also 4-5 clicks into the the app to even find its health level. Access 1: open app and see dashboard, 2 menu dropdown, 3 devices, 4 doorbell, 5 device health: now I see my battery level Access 2: open app and see dashboard, 2 select doorbell camera in dashboard (camera loads and takes a couple seconds), 3 select gear options, 4 push device health and I see battery level. I'm only going to do this baby-sitting check if I'm not receiving emails. It takes longer than necessary to see this, when low battery levels should be in the dashboard, AND BE AN EMAIL or at least a push notification.
•10
31-01-2020 07:37:46
SNo this fundamentaly doesn't "work for me". Please stop making the same irrelevant suggestions and get the root cause investigated.
•7
01-02-2020 06:00:48
MOf course it doesn't work for us Marley, many if not all the people on this thread have been through to support and gone through a long drawn out dialogue to no avail about email junk and filters. Device health is buried in the app and it's passive, low battery level notification when working is proactive, obviously. The comment about signal strength is irrelevant surely if all other notifications are working fine. My situation is typical, the battery notification initially worked, Ive changed nothing on my network or the Ring app but the notifications subsequently didn't work and the battery has gone flat. This is a problem your end, surely it would be a far better level of support if you were to acknowledge that and confirm you are working on it rather than infer people don't know how email junk and filtering works and suggest we keep looking at the battery level ourselves.
•8
01-02-2020 09:17:05
MSupport contacted me to continue the dialogue I'd had and said I was not subscribed to receive emails from them and that would prevent the low battery emails being sent to me. There is logic in this as after a month or so from buying the doorbell, I did unsubscribe from the rather frequent marketing/promotional emails. The support email said I needed to give them consent by replying to the email, which I did, specifically for low battery emails. I'll be interested to see what happens once the battery is low and hope there won't be a resumption of promo emails. Checking my account there doesn't seem to be a choice of communication preferences where you could subscribe/unsubscribe to different communications, which would be the best way for this to be set up I think.
•3
03-02-2020 07:06:05
- R
I'm curious why emails are sent when the battery is low rather than sending a push notification? Email seems like kind of a roundabout way to let me know my battery is dying. I get push notifications for fairly useless things in the app (a crime happened somewhere 2 miles from my house) whereas a push notification telling me to charge the battery would _actually_ be useful.
•5
12-02-2020 04:32:50
•
RWas this post moved under another topic? I don’t want an email telling me my battery is low, I want a push notification on my phone.
•2
13-02-2020 08:26:35
SWhat a joke this has become. I "opted" back into the marketing emails, haven't received any emails, and just checked my doorbell to see it has 6% battery life.
•1
03-03-2020 08:26:04
MI was opted back into the alert email by support (even though I had only opted out of marketing emails) and that worked the next time the battery was low, great, but I also got marketing emails. I dare not opt of of those this time as I would bet money that the low battery emails would stop. Clearly these alert email should be a completely different opt in to marketing emails, but preferably this should be a push notification rather than email at all.
•3
03-03-2020 08:43:55
- B
Hi, I stopped getting "It’s Time to Recharge Your Video Doorbell 2 Battery" emails last October, was this intended? Can I start getting those again when it runs low? Thanks.
•2
06-03-2020 10:20:00
•
MProbably, you need to contact support though, seems there isn’t a setting in the app
•0
09-03-2020 07:37:40
SSo @Chelsea\_Ring and @ **Marley\_Ring** you really seem to be doing a rigorous job of merging all the complaints about the broken functionality - how about actually fixing things for paying customers?
•5
09-03-2020 11:21:38
SAnd even after all the great troubleshooting by the \_customers\_ on this forum - not the staff - I was still on the phone for 39 minutes after I sent them a link to this forum, just for them to finally burp out that all that was needed was for me to send an email to help@ring.com requesting emails to be re-enabled. Truly pathetic and infuriating customer service.
•5
10-03-2020 12:16:19
MIndeed it is. Having had a resolution to this in that support re-enabled the low battery emails and it did subsequently do what it is supposed to do next time battery was low, just logged into my dashboard to see “battery critically low”. No email had been received, unbelievable.
•4
20-03-2020 10:10:05
SOh well I didn't even get that far. I just a had an absurd 32 email exchange with their customer support for the simple request of 're-enablng all emails'. I have zero confidence in the ability of this company to get anything done. No way I will be buying any of their products in future.
•2
21-03-2020 08:41:56
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Marley_Ring
Hey @Stephen! Please check your junk or spam folder in your email to see if they might be there. If not, please reach out to our support team, at 800-656-1918, for more in depth troubleshooting.
0
01-11-2019 11:25:54
•