Loss of wifi connection

I have a Video Doorbell 3, a Spotlight Cam Wired (2nd Gen), and a Spotlight Cam (battery). They are used at a short term rental that is 300+ miles away from me. On a regular basis they lose connection to the Wi-Fi (2.4 GHz) and fail to reconnect. I was told by customer service that this is a known issue and they are working on it, but I do not know if that is true and what the status of the issue is. If I cannot get this resolved I will replace ALL Ring devices with competitor devices. I must have my devices connected to the Wi-Fi (and reconnect automatically when they lose connection - due to loss of connectivity OR power outage (in the case of the wired device). I cannot drive to the property each time to reset the devices. If this is not resolved then the devices are pretty much useless to us. Thanks so much!