Responses (1)

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  Chelsea_Ring

  Hey @RBaterman. After you end a Live View call, the video will need finish recording, process and then upload to the cloud so you can see it in your event history. This may cause the Live View to not be available right after you just ended a Live View, but it shouldn't happen every time if you've given the device a minute or two to finish up. Could you try the Rapid Ring app, and see if this seems to pose the same concern? The Rapid Ring app is an app we made for Doorbells and Cams so you can quickly answer any Live View notification, or pull up the Live View quickly. If you can, give this a try and see if it helps! :)

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  23-04-2020 09:34:31

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  R

  RBaterman

  Rapid Ring works remarkably well. At most, there is a 5 second delay before the Live Video shows. So, does this mean that there is a problem with the RING app?

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  27-05-2020 03:27:04

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  RBaterman

  Sorry, but it looks like I spoke to soon. The problem is still present with Rapid Ring. I now get the error "We couldn't open Live View...connection is too weak" The doorbell is located 10 feet away from my network. I have a Netgear ORBI RBR50 and 1 satellite (RBS50). Under DEVICE HEALTH the Signal Strength is -45. The doorbell connecsts to the RBS50 on 2.4GHz but shows a very weak signal strength on the Netgear app. I disconnect the RBS50 and the doorbell connected to the RBR50 with a very strong signal. However, I cannot get video through the RING app or the RAPID RING app. Is there a probelm with the doorbell?

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  27-05-2020 02:45:58

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  Chelsea_Ring

  @RBaterman Thanks for getting back to me! You will see improved performance when it comes to load times on your Ring Video Doorbell with the Rapid Ring app, as the app is just for Live Viewing. Think of it like the specialist at a job that is really good at one thing, so they make them do that only one thing. In the main Ring app, when you load it, the background app data is loading as well, and since there is more to do from the main Ring app, it could be loading those properties, making the Live View lag to load. That's why we made the Rapid Ring, to ensure neighbors can get to their Live View as fast as possible. When it comes to why your device will not load the Live View, it could be due to your internet speeds or the RSSI. While your RSSI is in an acceptable area, there could be interference that is causing this delay. Could you read this [article](https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength) and let me know if anything in here helps, or pinpoints what could be causing this? In addition, please do a speed test me from Ring.com/speed. Please ensure you do this from your mobile phone, by the Doorbell install and with cellular data disconnected, just connected to your home wifi network. Preferably, connect to the same network that the Doorbell is connected to. Hope to hear back from you soon! :)

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  27-05-2020 04:32:57

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  RBaterman

  Hi, My download speed is 35.41 Mbps, Upload is 4.63Mbps and the Ping is 37ms. This was with cellular data off and on my iPhone. The RSSI for the doorbell is -43. I have two doorbells on my app. One is at my house, the other at my in-laws (about 10 miles away). I never have a problem loading his video when I get a notification. My doorbell is always hit and miss. Sometimes it will show the Live Video, other times it stays on Activating Device (Waiting for Video from Rapid Ring). There was no link to the article that you mentioned. I have read a number of posts here and nothing seems to work. Could it be a defective doorbell? Thanks in advance

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  28-05-2020 04:07:28

  M

  Murray

  Hi, RBaterman, it's interesting to hear about your experience with two different doorbells at two locations. The fact that one of them work and the other doesn't would suggest either that is a local wifi issue or a faulty unit. are you bale to test with the doorbell next to your main wifi point (router). This will help to prove the end-2-end solution at that address in an optimum position. If everything works then any issue is due to local conditions.if it doesn't work then it narrows things down slightly.

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  28-05-2020 04:11:48