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Live view not opening with BT Whole Home
I have purchased a Ring 3 doorbell. I have BT Whole Home mesh wifi with 3 nodes and have re-sited one to give Max signal strength to the Ring. It has successfully connected and records movement. My problem is that I cannot connect to live view. Live view works immediately after a motion event has recorded but once the ring goes to sleep again live view will not waken it. I have gone into the BT settings and switched off steering but that does not help. I have gigabit internet and wifi signal strength is excellent.
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25-03-2021 12:00:21
Responses (3)
- N
I have tried switching off my firewall temporarily and live view still does not work. Does Ring 3 work with Mesh networks?
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25-03-2021 16:58:09
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- M
I have fixed the problem!! The latest Android app update has broken live view, but you can uninstall the latest update and install an older version of the app by going here and download the Android install file for the older version (3.35.1):https://www.apkmirror.com/apk/ring-com/ring-always-home/ring-always-home-3-35-1-release/ring-always-home-3-35-1-android-apk-download/download/
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26-03-2021 10:26:32
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NickR
I am using an android phone, an ipad and my PC which is connected by ethernet. Live view works if I disable wifi on my phone and connect via the cellular network. My BT whole Home mesh system operates two networks - the main one and a guest network. I currently have the ring connected to the main wifi. Is it worth trying it on the guest network that nothing else is connected to?
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25-03-2021 16:31:04
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