Responses (2)

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graham1j

Same issue for me. Just purchased the Ring Doorbell 2 on the firt day of issue and aside from 1-2 days of it working it continually fails to activate on live view. RSSI is -46 and it is literally situated less than 20 feet from my wifi router. Very disappointed in this product. I have multiple ring products and this one I have to say is useless

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06-07-2020 13:53:40

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RonK

I have two ring products, my Floodlight Ring and my Ring doorbell. Both are the same distance from my router (the Ring Chime network didn't help me). My floodlight connects with Live view within 3 seconds, my Ring Doorbell, IF it connects at all, can take up to 30 seconds. The Ring Doorbell PRODU

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14-07-2020 21:10:11

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Rob85

I’m finding that the live view is working fine when it is picking up the connection directly from my router in my living room however, this is a poor signal so i have the doorbell connected to my tplink wifi extension right next to the front door with excellent strength and this is when i find that go live doesn’t work. Any update from Admin on this as clearly not a signal strength issue and is going to result in a returned product if it cannot be resovled?

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29-10-2020 13:51:54

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acegopher

I had a working Ring Doorbell Pro, and now Live view won't connect, but I still get motion and doorbell alerts, and video is still getting sent to the cloud. RSSI is 66 and status is "offline". What's the problem Ring? How can the doorbell send me notifications and video to the cloud but be "offlin

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29-10-2020 16:12:42

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krmalisa

I have not been able to connect to live feed or view any events today since 10 am although I receive notifications that it is recognizing events. Device health check is showing healthy and device in online.

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29-10-2020 19:29:53

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Fredkings

I don’t think the Ring devices were the problem since my Battery Spotlight Camera and Ring Video Door Bell have been working since I bought these more than a year ago. But I been noticing that Ring has been updating their app with additional new features which I think are causing the connectivity an

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09-11-2020 06:42:41

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logank

Hi all, I was also having the problem with the live view not working, and it failing to record any video when detecting motion events. What eventually fixed it for me was to perform a hard reset on my Ring Video Doorbell 2 by following these steps: 1. Open the list of devices in the Ring App, the

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06-12-2020 23:19:53

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piperye

Hi, Thanks, but after going through this whole proccess, it still won't activate, the really annoying thing is, this THING worked like a charm for 12 months, then without any change on my part, it just stopped working, I have a neighbour who has the same problem with his Ring 2, if I could find the

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07-12-2020 04:36:36