Responses (7)

• B

  bosshogg

  This happens everytime I try to view an alert! My ring will finnally connect after 1 or 2 minutes which makes the device pretty worthless. Just says activating.

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  21-10-2019 05:49:18

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• L

  Lawdog

  This is happening to me too. I have tried talking to tech support and they walked me through resetting my ring doorbell 2. It worked for five minutes then stopped working again. Any suggestions? Right now this thing is worthless.

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  23-10-2019 12:58:14

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• C

  Chelsea_Ring

  Hi neighbors! For this type of post, it is helpful for us to learn more about this. What device is this happening on? What phone and app version are you on? When did you start to notice this? Have all of you talked to support and performed troubleshooting steps? Thank you!

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  23-10-2019 04:21:53

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  T

  Tubal

  In my case, it's a ring doorbell pro. I have had it installed and have been using it daily with no issues since last November 1st, so 11 months. After some more research and troubleshooting, it seems to be disconnecting from my wifi network. If I disconnect and reconnect using my wifi router, it works fine for a short time, but then disconnects again. I have reset the doorbell and gone through the reset up process, and it works for a short time and then stops. This isn't an issue with my wifi network. I deal with wifi networks as a profession. I have multiple wifi AP's, 20+ wifi devices that all connect and stay connected without issue. I have excellent coverage where this doorbell is installed, and have no issues with any devices in this area or well beyond this area. This seems to be a failure of the wifi antenna inside the ring doorbell. 

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  23-10-2019 04:44:31

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  CH1

  Same issue since today with my doorbell. I have the ring cam 1 I think. My cameras work fine but I'm unable to get live videos and zero motion alerts. I went outside and rang my doorbell and received zero alerts. How do you hard reboot it? It also says that my battery is at 0% but it is hardwired. All this started today.

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  24-10-2019 12:55:19

  L

  LindaA

  Mine was doing the same as others in that Activating Device takes a long time. I have even bought and install the WIFI booster. It still takes a while, but is a bit faster. Not what I was hoping for. For some it may be their internet speed.

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  03-12-2019 12:52:44

  R

  Rgarrets1977

  Thanks for posting. I have not had the opportunity to run the tests as suggested but have noticed a slight improvement and have not seen the black screen recently. What's interesting is that the RSSI can be as high as -67 now but I am still able to connect. Testing the wifi shows good strength and all other tests seem fine. There is stone on the house but not where the doorbell is. Arlo cameras are farther away outside and have never had a connection issue.

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  03-12-2019 04:08:50

  J

  JPugh

  I am having the same issue. Two days ago I just purchased 4 Ring Wireless Stick up cams. I am using 3.21.0 on a Galaxy S9+. I have reset every piece of hardware, the issue is still there. At this point, with this issue, these cameras are worthless unless the issue can be resolved. Obviously with multiple people having the same issue it's not anything on my end causing this. Any help would be appreciated.

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  22-12-2019 11:52:54

• J

  jbrclw

  I have the same issue. I assume it has to do with the App, as my wife's phone works ok, but not mine. I tried uninstalling and reinstalling the APP but still does not work.

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  23-10-2019 11:55:44

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• J

  JAS

  I have the same problem almost every time I try to connect live with the mobile app, so I got an Amazon Echo Show 5, set up the Ring skill in the Alexa app and connected, and now I can connect instantaneously with my Ring doorbell camera without fail. With the Echo Show, I can view AND talk with anyone who is within detection range of the camera.

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  24-10-2019 04:12:09

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  JAS

  It's so effective that I've ordered two more Echo Show 5 devices so I'll be near one of them no matter where I am in the house. I also have several Echo Dots around the house, and with the Ring skill, all the devices now announce when the Ring doorbell detects motion.

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  24-10-2019 04:16:30

  M

  Marley_Ring

  It looks like most here have attempted to uninstall and reinstall the application. If you have not, it is an excellent first step! For those with live view connection or black video concerns persisting, I recommend checking the following: - The RSSI, in your "device health" section in the app, will let you know if your signal is optimal for best performance. Our Community post on RSSI can guide you to obtaining a great RSSI - Mobile device settings, features (VPN, Bluetooth, etc), or even 3rd party apps and security apps, as they can conflict with streaming apps. - Network health including router age, location, and wifi speeds. @Tubal it looks like you have a Doorbell Pro, in which I recommend double checking the mV reading in device health to ensure power is not a factor. If everything looks good and the device continues to fall offline, please reach out to our support team, at [800-656-1918](tel:800-656-1918), for more in depth troubleshooting. Let us know how it goes! :)

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  24-10-2019 11:10:54

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  jbrclw

  I have tried to uninstall and reinstall the APP. You menton RSSI. Well, that is not my issue as my wife's Note 4 phone and my old Samsung tablets work fine. My issue is on my Samsung Edge 7 phone. As far as the black video, this only occurs if I try to answer a motion event on my Edge 7 phone. If I let it record and then look all is okay. Live View never works on my Edge 7 but does on other devices. So how could this be the network connection to the Ring devices.

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  25-10-2019 11:43:48

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  CH1

  I actually had to take the doorbell off and manually charge it even though it's hardwired. I never had this problem until I installed 2 indoor ring cameras. My ring doorbell is working now but if it won't stay charged hardwired, that is an issue.

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  26-10-2019 02:26:35

  C

  Chelsea_Ring

  We encourage you to give our 24/7 support team a call if you are still having problem connecting to Live View. Thank you!

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  28-10-2019 10:08:51